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You can create an omnichannel experience for your customers by using this connector to connect to Inbenta Zendesk Sunshine. Sunshine Conversations lets you unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. This connector uses Inbenta Chatbot API and requires minimal effort and configuration to set up.
Zendesk Sunshine provides integrations with many messaging platforms.
This customizable connector between Zendesk Sunshine & Inbenta includes built-in functions like simple answers, multiple options, content ratings (yes/no + comment), webhooks, custom token processing, and escalation to live chat.