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Zendesk Sunshine Conversations | Chat
Provide your customers with personalized, real-time support using Inbenta Chat across multiple channels. Connect to channels offered by Sunshine Conversations, such as Facebook Messenger, Telegram, WhatsApp, web messenger, Zendesk and more.
Key Features:
- Virtual Assistants on Channels offered by Sunshine Conversations: Engage users directly on Facebook Messenger, Telegram, WhatsApp, web messenger, and more with virtual assistants for immediate help.
- Live Agent Escalation: Seamlessly escalate to live agents in Assist for complex issues or create a ticket if no agent is available. For Sunshine Conversations with Zendesk, escalate directly to live agents in Zendesk.
- Omnichannel Consistency: Consistent features across Instagram, WhatsApp, Facebook Messenger, Telegram, Slack, MS Teams and Sunshine Conversations.
- Easy Interaction: Send messages with numbered options for simple responses.
- Manage Conversations Easily: Start, stop, or restart chat sessions based on specific events.
- User Tracking: Track user details like name and phone number for better personalization.
- Customize Messaging: Customize welcome messages and default responses.
- Response Filtering: Organize chat responses with folder filtering.
- Surveys and Feedback: Send surveys to gather feedback and ratings.
- User Blocking: Block users after repeated messages, with notifications.
- Complete Data Storage: Store all messages, including during blocking, in the database.
- Requirements: Requires the purchase of Inbenta Chat.
Enhance your customer support with Inbenta Chat's omnichannel capabilities. Provide personalized experiences, streamline interactions, and ensure your customers can reach you whenever they need assistance.
MULTICHANNEL BOTS
