AppHub. More Possibilities with your Inbenta.
Search for your favorite apps below.
X (Formerly Twitter) | Assist
Integrate your X (formerly Twitter) account with Inbenta's Assist case management system to automatically create support tickets from user interactions. This integration turns tweets, comments, photos, and direct messages into support tickets in real-time.
Key Features:
- Real-Time Ticket Creation: Automatically convert tweets, comments, direct messages, and more into support tickets.
- Customizable Interaction Types: Choose which interactions convert into tickets, including:
- Retweets
- Mentions of your account
- Direct messages
- Posts with specific keywords
- Mentions of specific accounts
- Tweets from specific accounts
- Specific hashtags
- Advanced search queries
- Tweets posted by your account
- Centralized Support Management: Capture all X interactions in your Assist inbox, streamlining your support process across multiple channels.
- Self-Serve Setup: Easily set up the integration yourself with step-by-step instructions available in the Help Center.
- Requirements: Requires the purchase of Inbenta Assist.
With this integration, you can streamline your support process by capturing all relevant X interactions in one place, ensuring you never miss an important customer message.
