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WhatsApp HSM | Chat
Inbenta's Chat experience integrates seamlessly with WhatsApp, allowing you to proactively engage with customers via templated messages for marketing, service or utility updates, authentication and more.
Key Features:
- Message Templates: Create custom message templates for your communications. These templates require approval from Meta before you can use them.
- Messaging Capabilities:
- Send messages to a single phone number using a template.
- Send messages to multiple phone numbers via CSV file upload.
- Schedule messages to reach multiple contacts at optimal times.
- View message delivery status, creator, creation date, and template name for better tracking.
- Supports both bulk and single messages using WhatsApp's Highly Structured Messages (HSM).
Requirements:
- Requires the purchase of Inbenta Chat.
- We recommend pairing with the WhatsApp 360Dialog connector to respond effectively to customer replies.
Additional Resources:
- Refer to Meta's documentation for guidelines on templates and use cases.
By integrating Inbenta Chat with WhatsApp paired with the WhatsApp 360Dialog connector, you can communicate more effectively with your customers, providing timely responses and building stronger relationships.
HSM
Bulk Messages
