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WhatsApp 360Dialog | Chat
Integrate your Inbenta Chat experience with WhatsApp through 360Dialog to offer users personalized, real-time customer support.
Key Features:
- WhatsApp Virtual Assistant: Users can start conversations with a virtual assistant on WhatsApp.
- Customizable Sessions: Manage chat sessions and tailor welcome messages.
- Omnichannel Consistency: Consistent features across Instagram, WhatsApp, Facebook Messenger, Telegram, Slack, MS Teams and Sunshine Conversations.
- User Tracking: Track user details like name and phone number for better personalization.
- Easy Interaction: Send messages with numbered options for simple responses.
- Customize Messaging: Customize welcome messages and default responses.
- Response Filtering: Organize chat responses with folder filtering.
- Surveys and Feedback: Send surveys to gather feedback and ratings.
- User Blocking: Block users after repeated messages, with notifications.
- Live Agent Escalation: Escalate to live agents via Inbenta Assist, Sunshine Zendesk, or Genesys.
- Agent Follow-up: Agents can send messages even after live chat conversations and tickets have been closed in Assist.
- Complete Data Storage: Store all messages, including during blocking, in the database.
Requirements:
- Requires the purchase of Inbenta Chat.
- A valid phone number for international calls/SMS.
- An instance of Inbenta Assist, Sunshine Zendesk, or Genesys for live agent escalation.
By integrating these features into your Chat experience, you can offer seamless support on WhatsApp, combining automated assistance with human interaction whenever it's needed.
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