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Vonage for Voice | Chat
Enhance your customer experience by integrating voice capabilities with Inbenta Chat for faster, hands-free communication. Improve accessibility for visually impaired, elderly, or less tech-savvy users and increase your business efficiency by reducing human intervention for routine inquiries.
Key Features:
- Seamless Voice Interaction: Use text-to-speech and speech-to-text for smooth voice communication between your customers and Chat experience.
- Live Agent Escalation: Provide an option to escalate calls to a live agent, with customizable parameters and phone numbers to suit your needs.
- Multilingual Support: Manage multiple Voice instances with global phone numbers to support users in various languages.
- Detailed Call Information: Store call details, including duration and any escalation information, within the Chat session for future reference.
- Optional Voice Recordings and Transcripts: Store voice recordings and conversation transcripts for quality assurance and training purposes.
- Enhanced Chat Interaction: Improve interactions with numeric synonyms and customizable spoken text features.
- Configurable Responses: Offer configurable response repetition options to enhance customer convenience.
Requirements:
- Requires the purchase of an Inbenta Chat instance for each requested language.
Integrate Voice with Inbenta Chat to provide more accessible and efficient customer service while streamlining your operations.
VOICEBOT
