Video and Voice for Assist | Assist

Introducing Video and Voice for Assist by Inbenta. Seamlessly integrated into Inbenta's Assist Customer Service Management system, this plugin lets live agents launch high-quality video or voice calls with customers in real-time, directly from the Inbenta platform. Whether addressing queries or providing personalized support, the plugin makes communicating with customers smooth, effective and engaging. Elevate your customer service and provide immediate assistance with the power of video and voice.

Key Features:

• Seamlessly initiate video or voice calls with customers.
• Bi-directional screen share lets you easily demonstrate concepts or see the customer's issue in real time once the call has started.
• Record your video or voice calls for training, reference, and accountability. Recordings are automatically linked to the corresponding Benti support ticket that is generated when the conversation ends.
• The customer log includes information of past video and voice call interactions for important detail.
• Easily customize the brand and colors of the video call screen.