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Telegram | Chat
Provide personalized, real-time support through Telegram with Inbenta Chat, allowing users to access support in their preferred channel and escalate to a live agent when needed.
Key Features:
- Telegram Virtual Assistant: Users can start conversations with a virtual assistant on Telegram.
- Live Agent Escalation: Seamlessly escalate to live agents in Assist for complex issues or create a ticket if no agent is available.
- Omnichannel Consistency: Consistent features across Instagram, WhatsApp, Facebook Messenger, Telegram, Slack, MS Teams and Sunshine Conversations.
- Easy Interaction: Send messages with numbered options for simple responses.
- Manage Conversations Easily: Start, stop, or restart chat sessions based on specific events.
- User Tracking: Track user details like name and phone number for better personalization.
- Customize Messaging: Customize welcome messages and default responses.
- Response Filtering: Organize chat responses with folder filtering.
- Surveys and Feedback: Send surveys to gather feedback and ratings.
- User Blocking: Block users after repeated messages, with notifications.
- Complete Data Storage: Store all messages, including during blocking, in the database.
- Requirements: Requires the purchase of Inbenta Chat.
Enhance customer support with Inbenta Chat's robust features on Telegram, providing users with the convenience and assistance they need.
OMNICHANNEL BOT
