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NTT Multilingual Chat | Chat | Assist
Do you have a user base that is multilingual? Are you dealing with an operator who cannot handle multiple languages?
NTT Communications, a leading global provider of information and communications technology (ICT) solutions within the NTT Group, has developed an AI-based platform called Multi-lingual Chat & FAQ. This AI chatbot service combines Inbenta Chat with NTTCom’s COTOHA AI services, including COTOHA Translator and COTOHA AI Voice Synthesis. The platform offers automatic translation for user messages, as well as chatbot and operator responses.
This platform can serve as a next-generation call center solution. It supports real-time translation of content, allowing the bot to communicate with end-users in 13 different languages. If the bot is unable to answer a user's question, the query can be escalated to a human operator. The operator can communicate in a single language, and their responses will be translated in real-time into any of the supported languages. Additionally, the platform offers a voice-based solution alongside text-based communication.
Languages supported:
| FAQ & operator language - English | FAQ & operator language - Chinese (Simplified) | FAQ & operator language - Japanese |
German Spanish French Italian Portuguese Russian Japanese Chinese (Simplified) Chinese (Traditional) Korean Thai Vietnamese Indonesian | English Japanese | English German Spanish French Italian Portugese Russian Chinese (Simplified) Chinese (Traditional) Korean Thai Vietnamese Indonesian |
Note: At this point, NTT makes this integration commercially available only in Japan.
