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Microsoft Teams | Chat
Integrate Inbenta Chat with Microsoft Teams to provide personalized, real-time support directly within your Teams channel. Enhance user engagement and streamline your support processes.
Key Features:
- Microsoft Teams Virtual Assistant: Users can start conversations with a virtual assistant on Microsoft Teams.
- Live Agent Escalation: Seamlessly escalate to live agents in Assist for complex issues or create a ticket if no agent is available.
- Omnichannel Consistency: Consistent features across Instagram, WhatsApp, Facebook Messenger, Telegram, Slack, MS Teams and Sunshine Conversations.
- Easy Interaction: Send messages with numbered options for simple responses.
- Manage Conversations Easily: Start, stop, or restart chat sessions based on specific events.
- User Tracking: Track user details like name and phone number for better personalization.
- Customize Messaging: Customize welcome messages and default responses.
- Response Filtering: Organize chat responses with folder filtering.
- Surveys and Feedback: Send surveys to gather feedback and ratings.
- User Blocking: Block users after repeated messages, with notifications.
- Complete Data Storage: Store all messages, including during blocking, in the database.
- Requirements: Requires the purchase of Inbenta Chat.
Integrating Inbenta Chat with Microsoft Teams and other platforms lets you provide your users with efficient, personalized support while maintaining full control over the interaction experience.
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