Instagram | Chatbot

Connect Inbenta to your Instagram Business account to be available for customers where they are.

The bot can respond to user queries sent by users as 

• Direct messages
• Story Reactions
• Story Mentions

The bot can also escalate to an Agent or create tickets when it does not have an answer. 

Bot Masters can create standard intents or make the interaction more conversational by creating dialogs using the visual dialog manager tool. Businesses can also use Inbenta’s actions to perform an action for the user instead of just providing the information to the user.