AppHub. More Possibilities with your Inbenta.
Search for your favorite apps below.
Instagram | Assist
Integrate your Instagram Business account with Inbenta's Assist case management system to automatically create support tickets from user interactions in real-time. This integration ensures you never miss a customer inquiry on Instagram by centralizing them alongside other support channels in your Assist instance.
Key Features
- Real-Time Ticket Creation: Automatically convert user posts, comments, and direct messages into support tickets.
- Customizable Interaction Types: Specify which interactions generate tickets, including:
- Mentions of your Instagram Business account
- Comments on posts, reels, and ads
- Media shared with your account
- Direct messages received
- Comments on ads linked to your Facebook Ad accounts
- Centralized Support Management: Capture all Instagram interactions in your Assist inbox, streamlining your support process across multiple channels.
- Self-Serve Setup: Easily set up the integration yourself with step-by-step instructions available in the Help Center.
- Requirements: Requires the purchase of Inbenta Assist.
Enhance your customer support by connecting Instagram to Assist, ensuring prompt responses and efficient management of all your Instagram inquiries within a single platform.
