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Facebook Messenger | Chat
Enhance your customer support with Inbenta Chat on Facebook Messenger for real-time, personalized assistance. Let customers choose their preferred support channel for prompt help.
Key Features:
- Instagram Virtual Assistant: Users can start conversations with a virtual assistant on Facebook Messenger.
- Live Agent Escalation: Seamlessly escalate to live agents in Assist for complex issues or create a ticket if no agent is available.
- Omnichannel Consistency: Consistent features across Instagram, WhatsApp, Facebook Messenger, Telegram, Slack, MS Teams and Sunshine Conversations.
- Easy Interaction: Send messages with numbered options for simple responses.
- Manage Conversations Easily: Start, stop, or restart chat sessions based on specific events.
- User Tracking: Track user details like name and phone number for better personalization.
- Customize Messaging: Customize welcome messages and default responses.
- Response Filtering: Organize chat responses with folder filtering.
- Surveys and Feedback: Send surveys to gather feedback and ratings.
- User Blocking: Block users after repeated messages, with notifications.
- Complete Data Storage: Store all messages, including during blocking, in the database.
- Requirements: Requires the purchase of Inbenta Chat.
These features offer a personalized, efficient support experience, enhancing engagement and ensuring timely assistance.
