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Facebook | Assist
Improve your customer support by integrating your Facebook account with Inbenta's Assist case management system. This integration automatically creates support tickets from user interactions on your Facebook page, streamlining your support process.
Key Features
- Real-Time Ticket Creation: Automatically convert interactions with your Facebook account into support tickets.
- Customizable Interaction Types: Choose which types of Facebook interactions are converted into tickets, including posts, comments, dark post comments, album comments, and private messages.
- Centralized Support Management: Capture all Facebook interactions in your Assist inbox, streamlining your support process across multiple channels.
- Self-Serve Setup: Easily set up the integration yourself with step-by-step instructions available in our Help Center.
- Requirements: Requires the purchase of Inbenta Assist.
By integrating Facebook with Assist, you can efficiently manage all your customer interactions from a single platform, ensuring no message goes unnoticed.
